Refund & Cancellation Policy

1. Digital Products (NextDigi Store)

Because digital goods (templates, code bundles, UI kits, design resources) are instantly delivered upon payment, general change-of-mind refunds are restricted once files are downloaded.

However, you are eligible for a full refund or replacement under our 30-Day Quality Guarantee if:

• The downloaded asset is corrupted, broken, or critically defective and our support team cannot provide a working fix within 48 hours.
• The product materially differs from the description, preview, or stated technical specifications.
• You were double-charged due to a payment gateway processing anomaly.

2. Technology & Software Services (NextDigi Solutions)

Custom software engineering, web development, mobile apps, and SaaS projects are governed by individual Service Level Agreements (SLAs) with milestone-based invoicing:

• Deposit payments cover initial architecture, system design, and dedicated resource allocation. Deposits are refundable prior to project kickoff minus administrative setup fees.
• Completed and client-approved milestones are non-refundable.
• If NextDigiHome fails to meet contractual obligations defined in the approved statement of work, unearned milestone balances will be promptly returned.

3. AI & Cloud Subscription Services (NextDigi AI & Labs)

Recurring SaaS licenses (e.g. NextDigi Commerce subscriptions, AI agent APIs) can be cancelled at any time from your dashboard. Cancellation takes effect at the end of the current billing cycle with no cancellation penalties.

4. How to Request a Refund

To request a refund, email our dedicated support team at support@nextdigihome.com or WhatsApp +8801918329829 with:

• Your Order ID or Transaction Number
• Account email associated with the purchase
• Detailed description and screenshots of the issue

Approved refunds are processed to the original payment method (bKash, Nagad, Rocket, Bank Card) within 3 to 7 business days.